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Communication Hub

Communicate with clients across every channel without leaving Lend1. Every message is logged against the deal, giving your team complete context at a glance. Send branded emails from your own verified domain, with inbound replies parsed and filed against the right deal automatically. Two-way SMS handles document requests, reminders and replies from a dedicated Australian mobile number.

Key Features

Two-way SMS via Twilio

A dedicated Australian +61 4xx mobile number provisioned per brokerage.

Branded email via Brevo

Send from your verified domain, with a safe fallback if it is not yet verified.

AI website chatbot

Answers enquiries, books appointments and starts onboarding 24/7.

Visual flow builder

Drag-and-drop conversation flows with conditions, branching and AI replies.

Human handoff

The bot routes to a real person and notifies the assigned staff member.

Knowledge-base answers

The chatbot draws on your indexed documents to answer accurately.

Inbound parsing

Replies by email or SMS are filed against the relevant deal automatically.

Per-deal conversation log

Every email, SMS and chat message sits on the deal timeline.
Communication Hub in the Lend1 platform

A team member that never sleeps

Embed an AI chatbot on your website that talks to potential clients around the clock. It answers initial questions, books appointments and kicks off onboarding, so leads do not go cold while you are busy. Brokers can talk to the bot directly too, and every channel feeds the same per-deal history.

  • Email, SMS and AI chatbot in one place
  • 24/7 chatbot that captures and qualifies leads
  • Dedicated AU mobile number for two-way SMS
  • Inbound replies filed against the deal automatically
  • Every conversation logged to the deal timeline

Flows you build without code

The AI chatbot handles enquiries and follows clients up on its own. Build conversation flows without code using the visual builder, with conditional branching, AI responses and a clean handoff to your team when a human is needed.

  • Embeddable chat widget with CORS-controlled origins
  • Visual flow builder with conditional branching
  • Knowledge-base-powered answers
  • Per-deal message logging across all channels

Get Started

Ready to streamline your brokerage?

Automate your back office, onboard clients through a branded portal, and let AI handle the document work. Spend your time on the conversations that win deals.

  • Easy Onboarding

  • Cancel Anytime

  • Australian Built

  • Setup in Minutes